Saturday, May 31, 2008
Little SJ Rep Update
So i finally broke down and called the SJ rep again, resisting my hasty impulse to stop payment on my check and forget the whole idea. After much being put on hold and confusion I was finally connected to the original guy who called me. I honestly don't think he really knew who I was or what I was talking about at first, even though he was trying to answer my question and get me off the phone. But I will not be dismissed so easily, especially when his "answers" seemed completely unrelated to my questions...and he didn't seem to get that he had called me.
Bottom line: I'm still not really sure, but I think his original call was only to inform me that he couldn't guarantee the same seats as I had requested. That was it. Just a little heads up.
It's just a shame that it took 4 phone calls and a lot of wasted time on hold and trying to explain my question to figure this out.
Bottom line: I'm still not really sure, but I think his original call was only to inform me that he couldn't guarantee the same seats as I had requested. That was it. Just a little heads up.
It's just a shame that it took 4 phone calls and a lot of wasted time on hold and trying to explain my question to figure this out.
Labels: customer service problems, San Jose Rep
